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How cinta888 Handles Your Personal Information

When you open an account with cinta888, we collect only what we need to run your account and process your transactions — including payments through Touch 'n Go eWallet, Boost, and GrabPay.

Account data kept secureLocal e-wallet transaction recordsYour rights, clearly statedNo data sold to third partiesContact us to update your info
cinta888 How cinta888 Handles Your Personal Information
HOW WE PROTECT IT

Data Handling, Cookies and Account Security

We use SSL encryption across every page — including at the point where you enter your Touch 'n Go eWallet or Boost payment reference. Your account password is hashed, not stored in readable form, and any login from a new device triggers a one-time verification step before the session opens. Retention, access rights and deletion requests follow applicable Malaysian law.

Cookies and Session Data

We use cookies to keep your session active and remember your device. You can clear cookies at any time through your browser; this will log you out of the current session.

Payment Record Retention

Transaction references for GrabPay, DuitNow and FPX payments are kept for the period required by law, then deleted or anonymised. We do not store full card or wallet credentials.

Account Access Logs

Login timestamps and device identifiers are logged to help detect unauthorised access. You can request a summary of recent login activity through the Account Settings panel.

Third-Party Data Sharing

We share your data only with processors who help run the platform — payment gateways, identity checks — and only for the specific task. No marketing data brokers receive your information.

REACH OUR TEAM

How to Contact Us About Your Privacy

If you want to review, correct, or remove data we hold on your account, reach out through any of the channels below. Our team handles privacy requests separately from general account queries — so when you get in touch, mention it is a data or privacy matter and we will route it to the right person. We aim to acknowledge your request and confirm next steps as quickly as we can.

Live Chat Start a chat session from the cinta888 lobby. Mention your account username and state it is a privacy request so we can handle it correctly.
Email Support Send your query to our support address with your registered email in the subject line. Include the specific data or account detail you want reviewed.
Account Portal Log in, go to Account Settings, and use the Data Request form. You can view what contact details we hold and flag corrections directly from there.

Common Questions About Your Data and Rights

These are the questions we get most often about how cinta888 handles personal data. If your question is not covered here, use the live chat or email channel above — privacy requests are handled separately from general support.

We collect your name, email address, contact number, and the device details tied to your session. Payment references from Touch 'n Go eWallet, Boost, or GrabPay are also logged to match transactions to your account.

Yes. Log in, head to Account Settings, and submit a Data Request. We will confirm what information we hold and share it with you, subject to what local law in Malaysia permits.

Contact us via live chat or email and state clearly that you want your data removed. Deletion is processed within the timeframe required by applicable law; some transaction records must be kept for the legally required period.

Only with processors directly involved in running your account — such as payment gateways handling DuitNow or FPX transactions. We do not sell or share your data with unrelated marketing companies.

SSL encryption covers every transaction page. We store payment references, not full wallet or banking credentials. New-device logins require a one-time verification before the session opens.

Yes. Use the Account Settings panel to update your contact number or email address. For corrections to identity-verified fields, contact our support team directly so they can process the change securely.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.